Privacy policy

PickMate ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at pickmate.io (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

Account Information: When you register, we collect your email address, username, and a securely hashed version of your password. We never store passwords in plain text.

Subscription Data: We store information about your subscription tier, payment status, and subscription expiration dates. We do not store cryptocurrency wallet addresses or private keys.

Usage Data: We collect anonymized data about how you interact with the Service, including pages visited, features used, and prediction views. This helps us improve the platform.

Device Information: We may collect basic device and browser information (browser type, operating system) for security and compatibility purposes.

Cookies: We use essential cookies for authentication (session cookies). These are signed, HTTP-only cookies required for the Service to function. We do not use advertising or tracking cookies.

We use your information to:

• Provide, operate, and maintain the Service
• Manage your account and subscription
• Process payments and verify transactions
• Send essential service communications (account verification, subscription updates)
• Improve and optimize the platform
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

We do not use your information for targeted advertising. We do not sell your personal data to third parties.

All payments are processed through NOWPayments, a third-party cryptocurrency payment processor. When you make a payment, NOWPayments handles the transaction directly. We receive confirmation of payment status but do not process, store, or have access to your cryptocurrency wallet details.

NOWPayments has its own privacy policy governing how they handle payment data. We encourage you to review their privacy practices at nowpayments.io/privacy-policy.

We do not sell, trade, or rent your personal information. We may share information only in the following cases:

• Payment Processor: NOWPayments receives necessary transaction data to process your payments.
• Legal Requirements: We may disclose information if required by law, subpoena, or legal process.
• Safety: We may share information to protect the rights, safety, or property of PickMate, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.

We implement industry-standard security measures to protect your information:

• Passwords are hashed using bcrypt with salt
• Sessions use signed, HTTP-only, secure cookies
• All data transmission is encrypted via HTTPS/TLS
• Database access is restricted and parameterized queries prevent SQL injection
• Regular security reviews and updates

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your account information for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

Anonymized usage data may be retained indefinitely for analytics and platform improvement purposes.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data and account.
• Portability: Request your data in a portable, machine-readable format.
• Objection: Object to processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at support@pickmate.io. We will respond within 30 days.

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Contract: Processing necessary to provide the Service you subscribed to.
• Legitimate Interest: Processing for platform improvement, security, and fraud prevention.
• Consent: Where you have given explicit consent for specific processing activities.
• Legal Obligation: Processing required to comply with applicable laws.

EEA users have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on the Service with a new "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@pickmate.io